Portland Customers Successfully Sue CenturyLink Over Alleged Rate Hike Promise Breach
Two customers in Portland, Oregon, have successfully sued CenturyLink after alleging the company broke a promise to never raise their internet rates.
Portland, OR, September 29, 2026 —
Two customers in Portland, Oregon, have successfully brought lawsuits against telecommunications company CenturyLink. The legal actions stem from allegations that the company violated a commitment not to increase their internet service rates.
The customers contended that CenturyLink had promised to maintain their existing internet rates indefinitely. However, they later experienced rate increases, which they argue constituted a breach of that original agreement.
Details regarding the specific promises made, the exact timeline of the rate increases, or the court’s specific findings beyond the successful outcome for the plaintiffs were not immediately available. The names of the customers and the exact amounts of any settlements or judgments were also not provided in the available information.
CenturyLink, now operating as Lumen Technologies in some capacities, has faced scrutiny over its business practices in the past. This particular case in Portland highlights consumer concerns regarding long-term service agreements and rate stability.
The outcome of these lawsuits suggests that courts may uphold consumer claims when companies are perceived to have broken specific, long-standing rate promises to their customers. The specific legal basis for the successful suits and the precise terms of the resolutions have not been fully detailed.
Further information regarding the company’s response to these specific allegations and any potential broader implications for its customer agreements across other regions is pending.
Story summarized from the original created by Aimee Green on www.oregonlive.com, see more information here.
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