How AI is raising client expectations of financial advisors
Jump reports that AI is raising client expectations for financial advisors, as clients seek efficiency and personalized
Press Release Disclaimer: This is a press release distributed through the XPR Media network. It has not been independently verified by our newsroom.
Drazen Zigic // Shutterstock
How AI is raising client expectations of financial advisors
Ask financial advisors whether their clients have noticed the AI assistant sitting in on their planning meetings, and the honest answer is no — but clients are noticing the benefits. Emotionally intelligent advisors drive nearly two times the sentiment lift of their peers (17.5% vs. 9%), according to Jump‘s 2026 Financial Advisor Insights Report. That emotional quotient (EQ) shows up as time spent on goals, planning, and life context — not admin and market updates. Advisors are gaining back time and creating a better experience for their clients, with a December 2024 Orion survey finding that 68% of advisors use AI for tasks like note-taking, proactive meeting prep and automated documentation.
Sarah Cicero, CFP, financial advisor at StoneBridge Advisors, expected pushback when she started using an AI assistant in client meetings, but it never came.
“We haven’t had clients pay a whole lot of attention to it,” she said. “I think I had envisioned clients having a lot of objections, and we haven’t seen any objections, but also not really any interest.”
What clients did notice was what came after the meeting. Cicero’s team used AI tools to templatize automated email responses for every client, resulting in a more consistent customer experience.
“We’ve gotten a lot of positive feedback on those summary emails,” she said, indicating that clients are more frequently expecting a clear recap within 24 hours. That expectation becomes a baseline.
Subtle changes, big impact
Danielle Darling, CDFA, founder of Darling Wealth Management, explains, “I have not noticed a significant shift in expectations from my client base. Most of my clients still value having a trusted advisor who understands their goals, concerns, and family dynamics. If anything, the rise of AI has reinforced how much clients appreciate human guidance and personalized advice.”
Though not all clients are totally ambivalent. Emily Rassam, CFP, partner at Archer Investment Management, notes that at least one client has acknowledged the AI directly. “I think I’ve had a few instances of people asking us for the notes, or transcripts, or asking us to go back and check because they know that that record is being kept,” Rassam says. “I don’t ever remember that happening previously.”
AI Is Increasing Consumer Expectations — and Helping Meet Them
“Consumer and client expectations have gone up in every industry, not just financial services,” explains Matthew Koppelman, CFP, WMCP, co-founder of Precision Wealth Planners. “Efficiency and personalization are at the top of what’s expected these days.” That pressure is showing up across the profession as a rising, nonnegotiable baseline rather than a nice-to-have.
Client expectations in some cases can seem almost instantaneous, given the experience of Kevin Christensen, CFP, AIF, founder of Aligned Financial Planning.
“I’ve had some [clients] ask shortly after the meeting for the items even though I am still collecting my thoughts, updating my notes, editing the recap,” he said.
Many clients aren’t asking for AI by name. They may not know what’s running in the background, and many don’t appear to care. What they may notice is whether the recap showed up fast, whether the notes were right, and whether anything got dropped.
This story was produced by Jump and reviewed and distributed by Stacker.
